Dockhand- Tommy's Boats Lake Piru
MKB Holdings MKB Holdings Castaic, CA Castaic, CA Seasonal Seasonal Estimated:
$50K - $63.
3K a year Estimated:
$50K - $63.
3K a year 11 hours ago 11 hours ago 11 hours ago COMPANY OVERVIEW Tommy's Boats is a Malibu/Axis boat dealership with a sales and rentals department, full-service center, and wake/surf pro shop that strives to provide our customers with the most comprehensive services and a wide range of inventory selections.
We are a rapidly growing company with 15
locations nationwide, including in Arizona, California, Colorado, Florida, Michigan, Nevada, Tennessee, and Texas.
When off the clock, our team is surfing, shredding, and soaking up the lake life as much as they can! Our passion for the boating lifestyle creates an enjoyable and relaxing dealership environment while offering a challenging workspace and opportunities to grow within the company.
Our mission is to be the number one full-service provider to water sports enthusiasts.
For more information, visit our website at www.
gettommys.
com.
Tommy's Boats Core Values:
Culture is everything:
We are authentic and intentional in the way we work and play.
Being stodgy has no place here.
Stab from the front:
We are respectful in the way that we hold one another accountable.
No games, no hidden agendas.
Problem solvers:
We value smart people who attack problems head-on and with confidence.
Resiliency:
We thrive on change and growth.
We pivot when we need to and re-group quickly.
Humility reigns:
Whether engaging with our teams, customers, or partners, we approach it with the heart of a servant.
We are go-givers that believe in creating space for people to grow.
POSITION OVERVIEW The Dockhand is responsible for providing exceptional customer service to all waterfront customers.
The Dockhand ensures proper fueling technique, instruction of all rental crafts, prioritizes safety for staff and customers, and continuously improves the waterfront department.
With the proper execution of these tasks and more, the Dockhand will ultimately leave all customers with the desire to return to Tommy's Boats.
ESSENTIAL DUTIES & RESPONSIBILITIES Properly gas all boats that come to the gas dock/rental dock/gas station, with little to no spillage Responsible for ensuring customer and Tommy's owned boats are properly tied to the dock with no rubbing or potential for damage (for locations with shoppers/fuel dock/rental dock) Spin all boats with the use of lines on all docks so the bow is facing out Run to all boats coming in or out of the dock/launch to ensure customers get proper assistance at their departure/arrival Perform accurate gas/rental charges into CounterPoint and receive signature on ALL receipts Honestly report all tips and place them into the tip pool at the end of each shift Greet all customers with a smile and a hello.
Initiate conversation with all customers to ensure customers feel welcome and appreciated Understand and properly inform customers of the rental department basics, such as what we rent, how to rent, pricing, etc.
As assigned by supervisor, ability to properly answer the telephone, take rental deposits, and accurately place customers on the rental calendar, following up with a confirmation email As assigned by supervisor, assist rental customers with filling out the rental contract, instructing on proper rental craft use, safety requirements, areas to avoid on the lake, etc.
Where permitted, responsible for cleanliness of the waterfront area.
Expected to clean up after oneself, keep workspace organized and presentable for customers Where permitted, load and unload boats off and on trailers into and out of water Responsible for assisting in daily rental boat cleanliness with the use of Hot Sauce, wax, Windex, upholstery cleaner, etc.
Responsible for uncovering/covering all rental boats daily Responsible for understanding and instructing customers of the rental boat damage policy and reporting any damages to the Rental Manager immediately Responsible for knowing the basics of other departments within Tommy's Boats in order to answer customer questions.
For example, what the pro shop sells, who the boat salesman is, do we offer service, etc.
Communicate to Rental Manager any unhappy customers, accidents, or other occurrences that require the manager's knowledge/action Expected to stay busy at ALL times during shift, consistently finding tasks to do Ability to provide customers with 2 stroke oil, understanding the ratio, and accurately/safety mix the fuel and oil for the customer (for locations with fuel dock) Any other requests by supervisor QUALIFICATIONS Swimming:
Ability to swim and tread water required Computer Skills:
Knowledge of CounterPoint and Microsoft Excel preferred Boater's License:
Valid boater's license preferred CPR:
CPR certified preferred Trailering:
Ability to properly trailer and launch wake boats and pontoons preferred Watersports:
Knowledge and experience with boats and watersports preferred Gassing:
Ability to efficiently gas all types of boats without spillage or overflow Communication:
Interact professionally with colleagues, clients, and company personnel; communicate information clearly and effectively both orally and in writing Safety:
Be knowledgeable of and uphold all laws and regulations; understand that the dockhand is responsible for the safety of everyone on the dock/gas dock Humility:
Honestly and openly communicate any mistakes or mishaps made and learn from them Have Fun:
Ability to recognize the excitement of the job and come to work excited to learn, teach, and make connections with everyone the dockhand encounters.
By doing so, people will follow suit WORK ENVIRONMENT & PHYSICAL DEMANDS The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities.
Work Environment:
The noise level in the work environment is usually quiet to medium loud.
Work is done in an office, on a boat, or on the dock.
Work is mostly performed outside and on the water, in rain, wind, sun, and other types of weather.
Physical Demands:
While performing the duties of the job, the employee is regularly required to stand, sit, or crouch for extended periods of time and regularly required to walk.
Employee regularly uses hands and fingers to touch, feel, and handle.
Employee regularly stoops, kneels, bends at the waist, and reaches.
Employee is frequently required to speak and hear.
Must be able to lift up to 30 pounds on occasion.
COMPANY BENEFITS Tommy's Boats employees are our number one asset, and we strive to provide our employees with a countless number of benefits that separate us from any other company.
Our full time, year-round employees have the opportunity to benefit from the following:
Access to medical, vision, health, and life insurance upon first of the month following date of hire 401k options, 100% vested in company match from day one in plan Paid Time Off (Vacation/Sick/Personal)/Paid Holidays Paid Time Off for community service Competitive wages Tool reimbursement program Discounts on gear Boat usage perks Opportunities to grow within the company Education/Training/Certification reimbursements Travel opportunities Employee appreciation outings Casual and FUN work environment NEXT STEPS We really appreciate you taking the time to consider us in your job search.
To complete your application, please spend 5 to 8 minutes telling us more about yourself using the Predictive Index Behavioral Assessment.
Once you complete this required step, we will gladly review your complete application.
Please click the following link to complete the assessment:
The Predictive Index Assessment.
Estimated Salary: $20 to $28 per hour based on qualifications.
$50K - $63.
3K a year Estimated:
$50K - $63.
3K a year 11 hours ago 11 hours ago 11 hours ago COMPANY OVERVIEW Tommy's Boats is a Malibu/Axis boat dealership with a sales and rentals department, full-service center, and wake/surf pro shop that strives to provide our customers with the most comprehensive services and a wide range of inventory selections.
We are a rapidly growing company with 15
locations nationwide, including in Arizona, California, Colorado, Florida, Michigan, Nevada, Tennessee, and Texas.
When off the clock, our team is surfing, shredding, and soaking up the lake life as much as they can! Our passion for the boating lifestyle creates an enjoyable and relaxing dealership environment while offering a challenging workspace and opportunities to grow within the company.
Our mission is to be the number one full-service provider to water sports enthusiasts.
For more information, visit our website at www.
gettommys.
com.
Tommy's Boats Core Values:
Culture is everything:
We are authentic and intentional in the way we work and play.
Being stodgy has no place here.
Stab from the front:
We are respectful in the way that we hold one another accountable.
No games, no hidden agendas.
Problem solvers:
We value smart people who attack problems head-on and with confidence.
Resiliency:
We thrive on change and growth.
We pivot when we need to and re-group quickly.
Humility reigns:
Whether engaging with our teams, customers, or partners, we approach it with the heart of a servant.
We are go-givers that believe in creating space for people to grow.
POSITION OVERVIEW The Dockhand is responsible for providing exceptional customer service to all waterfront customers.
The Dockhand ensures proper fueling technique, instruction of all rental crafts, prioritizes safety for staff and customers, and continuously improves the waterfront department.
With the proper execution of these tasks and more, the Dockhand will ultimately leave all customers with the desire to return to Tommy's Boats.
ESSENTIAL DUTIES & RESPONSIBILITIES Properly gas all boats that come to the gas dock/rental dock/gas station, with little to no spillage Responsible for ensuring customer and Tommy's owned boats are properly tied to the dock with no rubbing or potential for damage (for locations with shoppers/fuel dock/rental dock) Spin all boats with the use of lines on all docks so the bow is facing out Run to all boats coming in or out of the dock/launch to ensure customers get proper assistance at their departure/arrival Perform accurate gas/rental charges into CounterPoint and receive signature on ALL receipts Honestly report all tips and place them into the tip pool at the end of each shift Greet all customers with a smile and a hello.
Initiate conversation with all customers to ensure customers feel welcome and appreciated Understand and properly inform customers of the rental department basics, such as what we rent, how to rent, pricing, etc.
As assigned by supervisor, ability to properly answer the telephone, take rental deposits, and accurately place customers on the rental calendar, following up with a confirmation email As assigned by supervisor, assist rental customers with filling out the rental contract, instructing on proper rental craft use, safety requirements, areas to avoid on the lake, etc.
Where permitted, responsible for cleanliness of the waterfront area.
Expected to clean up after oneself, keep workspace organized and presentable for customers Where permitted, load and unload boats off and on trailers into and out of water Responsible for assisting in daily rental boat cleanliness with the use of Hot Sauce, wax, Windex, upholstery cleaner, etc.
Responsible for uncovering/covering all rental boats daily Responsible for understanding and instructing customers of the rental boat damage policy and reporting any damages to the Rental Manager immediately Responsible for knowing the basics of other departments within Tommy's Boats in order to answer customer questions.
For example, what the pro shop sells, who the boat salesman is, do we offer service, etc.
Communicate to Rental Manager any unhappy customers, accidents, or other occurrences that require the manager's knowledge/action Expected to stay busy at ALL times during shift, consistently finding tasks to do Ability to provide customers with 2 stroke oil, understanding the ratio, and accurately/safety mix the fuel and oil for the customer (for locations with fuel dock) Any other requests by supervisor QUALIFICATIONS Swimming:
Ability to swim and tread water required Computer Skills:
Knowledge of CounterPoint and Microsoft Excel preferred Boater's License:
Valid boater's license preferred CPR:
CPR certified preferred Trailering:
Ability to properly trailer and launch wake boats and pontoons preferred Watersports:
Knowledge and experience with boats and watersports preferred Gassing:
Ability to efficiently gas all types of boats without spillage or overflow Communication:
Interact professionally with colleagues, clients, and company personnel; communicate information clearly and effectively both orally and in writing Safety:
Be knowledgeable of and uphold all laws and regulations; understand that the dockhand is responsible for the safety of everyone on the dock/gas dock Humility:
Honestly and openly communicate any mistakes or mishaps made and learn from them Have Fun:
Ability to recognize the excitement of the job and come to work excited to learn, teach, and make connections with everyone the dockhand encounters.
By doing so, people will follow suit WORK ENVIRONMENT & PHYSICAL DEMANDS The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities.
Work Environment:
The noise level in the work environment is usually quiet to medium loud.
Work is done in an office, on a boat, or on the dock.
Work is mostly performed outside and on the water, in rain, wind, sun, and other types of weather.
Physical Demands:
While performing the duties of the job, the employee is regularly required to stand, sit, or crouch for extended periods of time and regularly required to walk.
Employee regularly uses hands and fingers to touch, feel, and handle.
Employee regularly stoops, kneels, bends at the waist, and reaches.
Employee is frequently required to speak and hear.
Must be able to lift up to 30 pounds on occasion.
COMPANY BENEFITS Tommy's Boats employees are our number one asset, and we strive to provide our employees with a countless number of benefits that separate us from any other company.
Our full time, year-round employees have the opportunity to benefit from the following:
Access to medical, vision, health, and life insurance upon first of the month following date of hire 401k options, 100% vested in company match from day one in plan Paid Time Off (Vacation/Sick/Personal)/Paid Holidays Paid Time Off for community service Competitive wages Tool reimbursement program Discounts on gear Boat usage perks Opportunities to grow within the company Education/Training/Certification reimbursements Travel opportunities Employee appreciation outings Casual and FUN work environment NEXT STEPS We really appreciate you taking the time to consider us in your job search.
To complete your application, please spend 5 to 8 minutes telling us more about yourself using the Predictive Index Behavioral Assessment.
Once you complete this required step, we will gladly review your complete application.
Please click the following link to complete the assessment:
The Predictive Index Assessment.
Estimated Salary: $20 to $28 per hour based on qualifications.
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